Privacy Policy

Last updated: 26 August 2026

ZakCodeX LTD ("ZakCodeX", "we", "us" or "our") is a company registered in England and Wales under company number 17249888, with its registered office at Office 1235, 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR. We operate zakcodex.com (the "Website") and are the controller of personal information collected through the Website and in connection with enquiries and our software development, web development, mobile application, artificial intelligence, UI/UX design, SEO, consulting and support services. This Privacy Policy explains what we collect, why we use it and the choices available to you.

1. Information We Collect

Contact and identity information:Your name, email address, telephone number, company and job details.
Enquiry and project information:Messages, requirements, files, meeting details, proposals, contracts, support requests and other communications.
Service and transaction information:Services requested or supplied, project history, invoices and payment status. Payment card details are handled by the relevant payment provider and are not stored by us unless expressly stated.
SMS preferences:Whether you opted in, the date and source of consent, messages sent, delivery information and opt-out requests.
Technical and usage information:IP address, browser, device and operating-system details, referring pages, pages viewed, approximate location, timestamps, cookie identifiers and diagnostic or security logs.
Information from other sources:Information supplied by your employer, authorised representatives, project partners, public business sources or service providers where lawful.

2. How and Why We Use Personal Information

We use personal information only where we have a lawful basis under applicable data protection law.

Contract:To respond to requests, prepare proposals, deliver and support services, manage projects, invoice customers and administer our relationship with you.
Legitimate interests:To operate and improve the Website and our services, manage customer relationships, keep appropriate business records, protect our systems, prevent fraud and understand service performance, provided those interests are not overridden by your rights.
Consent:To send SMS communications when you have actively opted in and, where required, to use non-essential cookies or send marketing communications. You may withdraw consent at any time.
Legal obligation:To meet tax, accounting, regulatory, law-enforcement and other legal requirements.

3. SMS Communications

If you tick the optional SMS consent box, ZakCodeX LTD may text you about your enquiry, consultation or appointment scheduling, project or service updates, and customer support. Message frequency varies. Message and data rates may apply. Consent is not a condition of buying or receiving any service.

Reply STOP to opt out of SMS messages or HELP for help. You may also contact us at contact@zakcodex.com. After an opt-out request, we may send one confirmation message and will retain limited suppression information so that we can respect your choice. We do not sell or share SMS consent records or mobile numbers with third parties for their own marketing.

4. Cookies and Analytics

The Website uses essential technologies required for security and operation and may use analytics technologies, including Microsoft Clarity and Google services, to understand performance and usage. Where consent is required, non-essential cookies or similar technologies are used only after you make a choice. You can also control cookies through your browser, although disabling essential technologies may affect Website functionality.

5. When We Share Information

We do not sell personal information. We may disclose it only as reasonably necessary to:

Hosting, cloud, analytics, CRM, communications, payment, accounting, security and professional-service providers acting under appropriate obligations;
Employees, contractors and project partners who need the information to deliver or support the requested services;
Courts, regulators, law-enforcement bodies or other parties where required by law or necessary to establish, exercise or defend legal rights; or
A buyer, investor or successor in connection with a proposed or completed business reorganisation, merger or sale, subject to suitable safeguards.

6. International Transfers

ZakCodeX works with team members and service providers in the United Kingdom and other countries, which may include Pakistan and the United States. Where personal information is transferred outside the United Kingdom, we use an applicable adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, and supplementary measures where required. Contact us if you would like information about the safeguard used for a particular transfer.

7. Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes described above, including to provide services, comply with legal and accounting obligations, resolve disputes and enforce agreements. Retention periods depend on the nature of the information, the relationship and applicable legal requirements.

We use reasonable technical and organisational safeguards designed to protect personal information. No Internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

8. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to access your personal information; correct inaccurate information; request erasure or restriction; object to processing, including direct marketing; receive certain information in a portable format; and withdraw consent without affecting earlier lawful processing. These rights may be subject to legal limits.

To exercise a right, email contact@zakcodex.com. We may need to verify your identity. You may also complain to the UK Information Commissioner’s Office at ico.org.uk, although we encourage you to contact us first so we can try to resolve the concern.

9. Children's Privacy

Our Website and services are intended for businesses and people aged 18 or over. We do not knowingly collect personal information from children. Please contact us if you believe a child has provided personal information to us.

10. Third-Party Websites

The Website may link to third-party websites or services. Their privacy practices are controlled by their own notices, and we are not responsible for those practices.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices or legal obligations. We will publish the revised version here and change the last-updated date. Where appropriate, we will provide additional notice of material changes.